Common Troubleshooting

Quick fixes for the most common issues.

The assistant won't chat

• This usually means no AI provider is connected. Open Integrations, choose AI Agents, and connect OpenAI or Anthropic with a valid key.

Calls are not going out

• Confirm your campaign is active and within calling hours.
• Confirm a telephony provider is connected and you own at least one phone number.

Number purchase fails

• Make sure a telephony provider is connected under Integrations.
• Try a different area code if none are available in the one you chose.

A2P is still pending

• Registrations take time to be reviewed. Confirm your business profile is complete and your details are consistent, then wait for approval.

Tips

• If a problem persists, the assistant can create a support task so the team can help.