Coach the call while it is still happening.
Whisper to a human agent or steer an AI agent, mid-conversation, from your phone or your desk.
Jordan Hale
(415) 555-0142 · Riley · SaaS outbound · 4:1x
Live transcript
Connecting…
Tip for the agent
What Live Coaching actually does.
Whisper, not interrupt
Only the agent hears you. The caller never knows a supervisor is on the line.
Works on AI agents too
Nudge a live AI agent toward a different offer or objection response, mid-call.
Live transcript
Read what is being said as it happens, with sentiment and talk-time in the margin.
From your phone
Coach from the mobile view between meetings, not only from a supervisor desk.
See the moment that needs help.
Sentiment and pacing flag calls likely to need a hand before they go wrong, so a supervisor’s attention goes to the right call, not a random one.
Live Coaching
3 in progressJordan Hale
Live(415) 555-0142 · Riley · 4:1x
Maya Chen
Live(512) 555-0148 · Avery
Priya Shah
Live(737) 555-0194 · Riley
Trust that comes standard.
Caller never hears it
Whisper audio is one-way, agent only, by design.
Logged for review
Coaching notes attach to the call record for later QA.
Works both directions
Coach a human agent live, or redirect an AI agent’s next response.
Explore the rest.
Give every conversation an agent, and every agent a co-pilot.
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