Email10:59 PM
Roof replacement quote
Every conversation, one inbox.
Calls, SMS, email, chat and social DMs land in the same thread, with the full contact history beside it.
Unibox
Search name, phone, or email
InboxAll
Maya ChenSMS
Can we push the visit to 2:30 if the crew is free?
2 min ago
Jordan HaleEmail
Quote attached for the cedar lane roof
4 min ago
Priya ShahCall
Inbound call · Appointment set
6 min ago
ThreadRiley Nguyen
Respond withSMSGenerate with AI
Reply
Send
Maya Chen
Harbor and Pine
(512) 555-0148
maya.chen@harborpine.example
482 Cedar Lane, Austin, TX
Wants a quote
WrapAveryLinkOpen
History
Inbound call · 4m 12s · Appointment set
Email · Roof replacement quote
SMS · Can we push the visit to 2:30 if the crew is free?
Built to do more
What Unibox actually does.
01
One thread per contact
Every channel a contact has used rolls into a single conversation history.
02
AI drafts the reply
Unibox proposes a reply in the contact’s context; a human sends it or lets the agent handle it.
03
Assign and route
Hand a thread to a teammate or a queue without leaving the conversation.
04
Search across channels
Find a conversation by contact, channel, campaign or keyword, in one search bar.
Contact context
The full picture, next to every message.
Past calls, campaigns, tags and notes sit beside the thread, so a reply never has to guess what happened last time.
Unibox
Search name, phone, or email
ThreadRiley Nguyen
Email10:59 PM
Roof replacement quote
Maya Chen
Harbor and Pine
(512) 555-0148
maya.chen@harborpine.example
482 Cedar Lane, Austin, TX
Wants a quote
WrapAveryLinkOpen
History
Inbound call · 4m 12s · Appointment set
Email · Roof replacement quote
SMS · Can we push the visit to 2:30 if the crew is free?
Built in
Trust that comes standard.
Nothing falls through
Unread and unassigned threads surface at the top, by channel and age.
Consistent voice
AI-drafted replies read the same knowledge base your agents use.
Private by default
Threads are visible to the assigned user and their team, not the whole workspace.
More on the platform
Explore the rest.
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