Recordings
Recordings
Recordings let you listen back to calls for quality, coaching, and compliance.
Common tasks
- Open Recordings from the left navigation under Call Management.
- Browse recent recordings or search for a specific call.
- Play a recording to listen to the conversation.
Tips
- Listen to a sample of recordings each week to keep your agents on message.
- Be mindful of local rules about recording calls and disclosing it to the other party.
Still stuck? Talk to a human.
Our team answers support messages within one business day, often much sooner.