Call Dispositions

A disposition is the label that describes how a call ended, such as "Interested," "Not interested," or "Voicemail." Consistent dispositions keep your reports meaningful.

Common tasks

1. Open Dispositions from the left navigation under Call Management.
2. Review the disposition labels available to your agents.
3. Add or edit labels so they match how your team works.

Tips

• Keep your list short and clear so calls are labeled consistently.
• Map dispositions to the outcomes you report on, like booked appointments.