Calendars and Booking

Calendars let your agents book appointments during calls and let you manage availability and bookings in one place.

Common tasks

1. Open Calendars from the left navigation under Core Operations.
2. Review upcoming appointments and their details.
3. Adjust availability so agents only offer times you can cover.
4. Open an appointment to see contact details and reschedule or cancel if needed.

Connecting your own calendar

• You can connect a Google calendar so bookings sync to and from your personal calendar.
• After connecting, new bookings appear on both calendars automatically.

Tips

• Set your working hours and buffer times before launching a campaign that books appointments.
• If bookings are not appearing, confirm your calendar connection is still active under Settings.